We collect only what an order needs: your name, delivery address, email and phone number, the items you ordered, and the time and network address of the submission. This information is used to confirm availability, take payment through our payment provider, dispatch your parcel and provide delivery updates. If you open a support ticket, we keep your name, email, your message and any order number you give, so that we can answer you.
We share it only with the parties needed to fulfil your order: the payment provider and the shipping carrier. We do not sell personal information, and we do not send marketing messages without your consent.
Orders, item requests and support tickets are stored on our hosting provider's infrastructure (Cloudflare) and in our business mailbox. They are kept for 24 months after submission and then deleted. Your cart is stored in your own browser, not on our servers.
This site sets no tracking cookies. We use a privacy-respecting analytics service that does not identify individual visitors. The security check on our forms is provided by Cloudflare Turnstile.
To ask what we hold about you, correct it, or have it deleted, email support@tacklekura.com from the address you used with us. We reply within one business day (Hong Kong time).