If an item arrives damaged or is not what you ordered, open a ticket within 7 days of delivery and email the photos to support@tacklekura.com quoting the ticket number. We replace the item or refund it in full, including shipping.
Availability is confirmed before we send your payment link, and again before dispatch. If an item becomes unavailable after you have paid, you choose a full refund or a replacement. We never substitute without your approval.
Preorder and production-run items are ordered from the maker on your behalf and cannot be cancelled once that order is placed. This is stated on the item before you pay.
Contact us before dispatch and we will cancel and refund any unpaid or undispatched in-stock order. After dispatch, open a ticket and we will work out the options with you case by case.
You may cancel an order for stock items within 14 days of delivery without giving a reason. Tell us within that period, return the item unused in its original packaging, and we refund the item price once it arrives back with us. Return shipping is paid by you. Preorder and production-run items, and items made or ordered to your specification, are excluded as described above.
Items are authentic Japanese domestic versions. Maker warranties on Japanese domestic products are generally handled within Japan; we help you route a warranty claim where the maker's process allows it. Ask us before buying if warranty coverage matters for your purchase.